Bilingual Mandarin Relationship Banker - Personal & Small Biz

NBMBAA; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Bank of America, a leading financial institution, seeks a customer-centric professional to serve as the first point of contact for financial center clients in Bayside, NY. You will uncover personal banking needs, connect clients to specialists, and support self-service or transactional activities while delivering exceptional care.

The role emphasizes outbound follow-up, building relationships, and providing consumer and small business solutions while adhering to regulatory requirements and using

Qualifications

• Bilingual Mandarin required.
• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

Responsibilities

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies.
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping.
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Associate's Degree or Bachelor's Degree in business, finance or a related field

Job description

Bank of America, a leading financial institution, seeks a customer-centric professional to serve as the first point of contact for financial center clients in Bayside, NY. You will uncover personal banking needs, connect clients to specialists, and support self-service or transactional activities while delivering exceptional care.

The role emphasizes outbound follow-up, building relationships, and providing consumer and small business solutions while adhering to regulatory requirements and using