Inbound Bilingual Mandarin/English Retention Specialist (Remote)

Yelp; Portland (OR); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Paid time off

Holidays

Remote work

401(k)

Stock purchase plan

Home office stipend

Job summary

Yelp is seeking a Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist for a remote US role. You will support, consult, and retain advertisers, handling high-volume inquiries and showcasing ROI through ad metrics.

Candidates must be fluent in Mandarin and English, with a background in account management or advertising, and enjoy working with local businesses. The role emphasizes strong communication, problem solving, and adaptability in a fast-paced environment, with a

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Fluency in Mandarin and English (written and spoken).
• Experience in account management, sales, advertising, or small business (preferred).
• Technically proficient with computers and information systems.
• Strong written and verbal communication.
• Problem solving and troubleshooting abilities.
• Love for local businesses and understanding their impact.
• Excellent time management and organizational skills; detail oriented.
• Ability to handle tough conversations with business owners professionally.
• Adaptable to a fast-paced, always-changing environment.
• Reliable high-speed internet at home is required.

Responsibilities

• Provide exceptional and timely customer support to strengthen Yelp's revenue retention.
• Consult and educate advertisers via inbound calls and emails.
• Highlight investment returns through ad performance metrics.
• Become an expert in Yelp's advertising solutions and tailor recommendations quickly.
• Communicate clearly with clients and internal teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently meet or exceed monthly goals.
• Support both English and Mandarin speaking customers.

Skills

Bilingual Mandarin/English

Customer success

Account management

Communication skills

Problem solving

Technical proficiency

Time management

Education

Bachelor's degree or equivalent experience

Job description

Yelp is seeking a Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist for a remote US role. You will support, consult, and retain advertisers, handling high-volume inquiries and showcasing ROI through ad metrics.

Candidates must be fluent in Mandarin and English, with a background in account management or advertising, and enjoy working with local businesses. The role emphasizes strong communication, problem solving, and adaptability in a fast-paced environment, with a