Bilingual CSM: Mandarin/English Inbound Retention

Yelp; Las Vegas (NV); Remote; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical, vision, and dental

Mental health support

PTO 15 days + holidays

Parental leave (up to 14 weeks)

Wellness stipend

401(k)

Work from home reimbursement

Job summary

Yelp is seeking a Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist for a remote role based in the United States. You will support, educate, and retain our small business advertisers by answering high-volume inbound calls and emails, driving value through ad performance insights, and delivering 5-star service.

You'll join a fast-paced Customer Success team, work with both English and Mandarin speaking clients, and aim to exceed monthly retention goals while keeping an

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Fluent in Mandarin and English, both written and spoken.
• Experience in account management, advertising, or small business is a plus.
• Technically proficient with computers and information systems.

Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention.
• Consult and educate Yelp advertisers via high-volume inbound calls and emails.
• Highlight investment returns through ad performance metrics to demonstrate value.
• Become an expert in Yelp's advertising solutions and tailor recommendations to client needs.
• Communicate effectively with clients and internal teams to resolve issues.
• Stay organized and efficient in a fast-paced environment and meet monthly goals.

Skills

Mandarin/English fluency

Client facing experience

Strong communication

Problem solving

Time management

Education

Bachelor's Degree or 3+ years client facing experience

Job description

Yelp is seeking a Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist for a remote role based in the United States. You will support, educate, and retain our small business advertisers by answering high-volume inbound calls and emails, driving value through ad performance insights, and delivering 5-star service.

You'll join a fast-paced Customer Success team, work with both English and Mandarin speaking clients, and aim to exceed monthly retention goals while keeping an