Mandarin/English Bilingual CS: Inbound Retention (Remote)

Yelp

United States

Remote

USD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Mental health support

15 days PTO + holidays + floating day

Job summary

Yelp is hiring a Bilingual Customer Success (Mandarin/English) inbound retention specialist for a remote US-based role. You will support and retain advertisers by providing high-quality guidance and performance insights, handling inbound inquiries, and delivering value through effective communication.

The role focuses on supporting small business advertisers, navigating inbound calls and emails, and helping clients see ROI from Yelp advertising.

Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience.
Fluency in Mandarin and English (written and verbal).
Experience in account management, sales, advertising, or small business (preferred).
Proficient with computers and information systems.
Strong communication (verbal and written).
Problem solving and troubleshooting skills.
Love for local businesses and understanding of local economies.
Excellent time management and organizational skills.
Ability to handle tough conversations professionally.

Responsibilities

Strengthen Yelp's revenue retention by providing exceptional and timely customer support.
Consult and educate Yelp advertisers via high-volume inbound calls and emails.
Highlight advertiser investment returns through ad performance metrics.
Become an expert in Yelp advertising solutions and tailor recommendations to client needs.
Demonstrate strong external and internal communication.
Stay organized and efficient in a fast-paced environment.
Consistently achieve or exceed monthly goals.
Work with both English and Mandarin-speaking customers.