Bilingual Licensed Insurance CSR — Spanish/English

Irma Chaira - State Farm Agency; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Irma Chaira - State Farm Agency in Tempe, AZ seeks a bilingual Licensed Insurance Customer Service Representative fluent in Spanish and English. The role requires an active Property and Casualty license and a commitment to in-office work at our Temple/Tempe location.

You will provide prompt, accurate service, answer inquiries about coverages, billing, and policy changes, and educate customers using needs-based reviews.

Qualifications

• Active Property and Casualty license required.
• Bilingual in Spanish and English.
• Willing to commute to Temple, AZ office location.
• Excellent interpersonal and written/verbal communication.
• Ability to learn computer functions and stay organized.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service on inquiries about coverages, policy changes, transfers, and billing.
• Educate customers using a needs-based review process.
• Maintain a strong work ethic and commitment to daily success.

Skills

Bilingual Spanish/English

Customer service

Excellent interpersonal skills

Excellent communication skills

Organization

Detail oriented

Self-motivated

Able to learn computer functions

Team player

Multi-tasking

Education

Active Property & Casualty license

Life and Health license (to obtain)

Series 6 (to obtain)

Job description

Irma Chaira - State Farm Agency in Tempe, AZ seeks a bilingual Licensed Insurance Customer Service Representative fluent in Spanish and English. The role requires an active Property and Casualty license and a commitment to in-office work at our Temple/Tempe location.

You will provide prompt, accurate service, answer inquiries about coverages, billing, and policy changes, and educate customers using needs-based reviews.