Bilingual Front Desk & CSR — Customer Care Pro

The Juris Agency; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Health Insurance

Hands-on Training

Career Growth Opportunities

Retirement Plan

Birthday Off

Professional Development

Long-Term Growth

Mentorship with Established Agent

Team Building Activities

Pizza on Friday

Job summary

Luisa Samuel - State Farm Agency in Phoenix, Arizona is seeking a Full-Time Customer Service Representative to warmly greet visitors, answer calls, and assist clients with policy information. The role offers hands-on training and growth potential within a proactive, customer-focused environment.

Requirements include fluency in English and Spanish, a high school diploma, and prior experience in customer-facing or admin roles.

Qualifications

• Fluency in English and Spanish, spoken and written.
• High school diploma or equivalent.
• Experience in a customer-facing or administrative role.
• Proficiency with basic office software.
• Clear and welcoming phone etiquette.
• Strong organizational skills and ability to multitask in a busy setting.

Responsibilities

• Warmly greet every visitor and make them feel valued on arrival.
• Manage the main phone line with a friendly demeanor and route calls appropriately.
• Assist clients with basic questions about policies and paperwork.
• Keep the front office tidy, organized, and inviting.
• Support agency staff with administrative tasks like scanning, filing, and correspondence.
• Coordinate appointments and maintain the daily calendar to prevent delays.

Skills

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Phone etiquette

Education

High School Diploma

Tools

MS Office

Job description

Luisa Samuel - State Farm Agency in Phoenix, Arizona is seeking a Full-Time Customer Service Representative to warmly greet visitors, answer calls, and assist clients with policy information. The role offers hands-on training and growth potential within a proactive, customer-focused environment.

Requirements include fluency in English and Spanish, a high school diploma, and prior experience in customer-facing or admin roles.