Bilingual CSR: Front Desk Pro with Growth Path

The Juris Agency; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Birthday Off

Professional Development Opportunities

Long-Term Career Growth

Mentorship with Established Agent

Team Building Activities

Pizza on Friday

Job summary

Luisa Samuel - State Farm Agency in Phoenix, AZ is seeking a full-time Customer Service Representative to greet visitors, answer calls, and assist clients with policy questions. You’ll work in a supportive team and receive hands-on training and opportunities for growth.

Fluency in English and Spanish is required. A high school diploma and prior customer-facing experience are preferred. Proficiency with basic office software and a professional phone demeanor are essential.

Qualifications

• Bilingual in English and Spanish, both spoken and written.
• High school diploma or equivalent.
• Prior experience in customer-facing or administrative role.
• Proficiency with basic office technology and software.
• Clear and welcoming phone etiquette.
• Strong organizational and multitasking abilities.

Responsibilities

• Warmly greet every visitor who walks through our doors, ensuring they feel valued from the moment they arrive.
• Manage our main phone line with a friendly demeanor, routing calls to the right team members.
• Assist our clients with basic questions regarding their policies and help them navigate their paperwork.
• Keep our front office space tidy, organized, and inviting for everyone who visits.
• Support the agency staff with administrative tasks like scanning, filing, and managing correspondence.
• Help coordinate appointments and keep our daily calendar running smoothly so no one is left waiting.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Phone etiquette

Administrative support

Education

High school diploma

Tools

Office software

Job description

Luisa Samuel - State Farm Agency in Phoenix, AZ is seeking a full-time Customer Service Representative to greet visitors, answer calls, and assist clients with policy questions. You’ll work in a supportive team and receive hands-on training and opportunities for growth.

Fluency in English and Spanish is required. A high school diploma and prior customer-facing experience are preferred. Proficiency with basic office software and a professional phone demeanor are essential.