Bilingual Licensed Insurance Customer Service

Irma Chaira - State Farm Agency; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Irma Chaira - State Farm Agency in Tempe, AZ seeks a bilingual Licensed Insurance Customer Service Representative fluent in Spanish and English. The role requires an active Property and Casualty license and a commitment to in-office work at our Temple/Tempe location.

You will provide prompt, accurate service, answer inquiries about coverages, billing, and policy changes, and educate customers using needs-based reviews.

Qualifications

• Active Property and Casualty license required.
• Bilingual in Spanish and English.
• Willing to commute to Temple, AZ office location.
• Excellent interpersonal and written/verbal communication.
• Ability to learn computer functions and stay organized.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service on inquiries about coverages, policy changes, transfers, and billing.
• Educate customers using a needs-based review process.
• Maintain a strong work ethic and commitment to daily success.

Skills

Bilingual Spanish/English

Customer service

Excellent interpersonal skills

Excellent communication skills

Organization

Detail oriented

Self-motivated

Able to learn computer functions

Team player

Multi-tasking

Education

Active Property & Casualty license

Life and Health license (to obtain)

Series 6 (to obtain)

Job description

Bilingual Licensed Insurance Customer Service

About this position

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. Must have an active Property and Casually license.

• Must have an ACTIVE Property and Casualty insurance license
• Must be bilingual; fluent in Spanish and English
• Must be willing to commute to our Temple, AZ office location, this is an in-house position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive:

• Hourly Base plus Commission and Bonus
• Health Allowance
• Retirement Plan Match (up to 1k per year)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Bilingual - Spanish required
• Property & Casualty license
• Life and Health license (must be able to obtain)
• Series 6 Securities Sales license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.