Bilingual Lending Solutions Specialist

Socket.dev; Lansing (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid parental leave

Paid holidays

Paid time off including volunteer time

Tuition reimbursement

Business casual environment

Rewards & Recognition program

Employee assistance program

Job summary

Advance America in Lansing, MI is seeking a Consumer Lending Sales Specialist to deliver exceptional customer service while achieving branch sales goals.

This hands-on role demands attention to detail, strong communication, and the ability to present tailored financial solutions. You will drive customer acquisition through storefront and online channels, manage loan portfolios, and ensure compliance with state and federal regulations.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• Ability to read, write, evaluate, and apply complex information.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Follow Loss Prevention Standards and maintain compliance with state/federal regulations.

Skills

Sales

Customer service

Communication

Regulatory compliance

Education

High School Diploma

Some college

Job description

Advance America in Lansing, MI is seeking a Consumer Lending Sales Specialist to deliver exceptional customer service while achieving branch sales goals.

This hands-on role demands attention to detail, strong communication, and the ability to present tailored financial solutions. You will drive customer acquisition through storefront and online channels, manage loan portfolios, and ensure compliance with state and federal regulations.