Bilingual Consumer Lending Sales Pro

Advance America, Cash Advance Centers, Inc.; Muskegon (MI); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Bilingual Spanish a plus

Job summary

Advance America, Cash Advance Centers, Inc. is seeking a highly-motivated Consumer Lending Sales Specialist at our Muskegon location. You will focus on customer service, sales, and community outreach while meeting branch goals.

Strong communication and math skills are essential, with bilingual Spanish a plus. The role emphasizes adherence to policy and regulations, accurate cash handling, and building lasting customer relationships through tailored financial solutions.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required; one year in sales, retail, banking, or collections preferred.
• Strong math skills, including the ability to count cash; ability to read, write, evaluate and apply complex information; comply with policies.

Responsibilities

• Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
• Deliver exceptional customer experience while managing growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Support branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention standards.
• Foster a positive team environment while supporting colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork.

Skills

Sales experience

Customer service

Communication skills

Cash handling

Education

High School Diploma or equivalent

Job description

Advance America, Cash Advance Centers, Inc. is seeking a highly-motivated Consumer Lending Sales Specialist at our Muskegon location. You will focus on customer service, sales, and community outreach while meeting branch goals.

Strong communication and math skills are essential, with bilingual Spanish a plus. The role emphasizes adherence to policy and regulations, accurate cash handling, and building lasting customer relationships through tailored financial solutions.