Lead Teller - Bilingual Spanish

PNC Financial Services Group, Inc.; The Ironbound (NJ); On-site; USD 40,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. in Newark, NJ (Ironbound Branch) is seeking a Lead Teller who will coach tellers, deliver an exceptional customer experience, and promote financial well-being. Spanish bilingualism is required to serve a diverse customer base in-office.

The role encompasses mentoring tellers, guiding customer transactions, and identifying opportunities to connect customers with PNC products, while supporting branch leadership in performance and hiring activities.

Qualifications

• Bilingual Spanish required.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Educates customers on alternatives for financial interactions and leverages technology.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers in lobby activities to connect them with PNC products.
• Assists the Branch Manager with performance management and new hire processes.

Skills

Bilingual Spanish

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail organization, you will be based in Newark, NJ at our Ironbound Branch. Bilingual Spanish Required. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes. Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgement within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

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