Bilingual Lead Teller: Elevate Customer Experience

PNC; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health / dental / vision coverage

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Up to 11 paid holidays

Vacation days depending on level

Job summary

PNC in Jupiter Farms, FL is seeking a Lead Teller to coach and lead tellers, driving customer financial wellbeing and loyalty. You will identify opportunities and refer to branch staff, using technology to support smooth transactions and accurate processing. The role requires in-person work in Jupiter Farms; Spanish language skills are preferred.

No visa sponsorship is provided. You’ll collaborate with the Branch Manager on performance, hiring and policy adherence, while ensuring reliable daily

Qualifications

• Roles at this level typically do not require a university / college degree.
• 1+ years of related experience preferred or related product knowledge.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Jupiter Farms, FL is seeking a Lead Teller to coach and lead tellers, driving customer financial wellbeing and loyalty. You will identify opportunities and refer to branch staff, using technology to support smooth transactions and accurate processing. The role requires in-person work in Jupiter Farms; Spanish language skills are preferred.

No visa sponsorship is provided. You’ll collaborate with the Branch Manager on performance, hiring and policy adherence, while ensuring reliable daily