Lead Teller & Customer Experience Coach

PNC Financial Services; Florida; In loco; USD 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Paid time off

Retirement plan

Descrizione del lavoro

PNC Financial Services seeks a Lead Teller based at the Jupiter Farms Branch in Jupiter Farms, FL 33478. The role emphasizes coaching tellers to deliver exceptional customer experiences, identify banking opportunities, and increase loyalty while expanding share of wallet. Bilingual in Spanish is preferred.

The position involves mentoring staff, guiding lobby engagements, and educating customers on digital options while assisting the Branch Manager with performance and hiring activities.

Competenze

• 1+ years of related experience in banking or customer service.
• No university degree required; combination of education and experience considered.
• Bilingual in Spanish preferred.

Mansioni

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify opportunities and refer customers to branch staff as needed.
• Engage customers in lobby activities and educate on digital options.
• Support Branch Manager with performance management and hiring processes.
• Ensure accurate, compliant teller operations and daily branch tasks.

Conoscenze

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Formazione

No Degree

Descrizione del lavoro

PNC Financial Services seeks a Lead Teller based at the Jupiter Farms Branch in Jupiter Farms, FL 33478. The role emphasizes coaching tellers to deliver exceptional customer experiences, identify banking opportunities, and increase loyalty while expanding share of wallet. Bilingual in Spanish is preferred.

The position involves mentoring staff, guiding lobby engagements, and educating customers on digital options while assisting the Branch Manager with performance and hiring activities.