Bilingual Lead Teller - Customer Experience Champion

PNC; Texas; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Pension and stock purchase plans

Dental and vision options

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller based in Houston, TX. This in-office role requires bilingual Spanish abilities and a focus on delivering a unique customer experience while driving financial wellbeing and loyalty. Coaches and mentors tellers, identifying opportunities and referrals to branch staff.

Responsibilities include coaching others, ensuring accurate teller operations, and leveraging technology to assist customers. No visa sponsorship is offered for this position.

Qualifications

• High school diploma or GED required; related experience may substitute.
• Spanish language skills required; bilingual capability is essential.
• 1+ years of teller or retail banking experience preferred.

Responsibilities

• Lead, coach, and mentor tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Engage customers using available technology and transacting tools to meet needs.
• Support Branch Manager with performance and hiring decisions; ensure processes follow policy.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Coaching Others

Digital Awareness

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller based in Houston, TX. This in-office role requires bilingual Spanish abilities and a focus on delivering a unique customer experience while driving financial wellbeing and loyalty. Coaches and mentors tellers, identifying opportunities and referrals to branch staff.

Responsibilities include coaching others, ensuring accurate teller operations, and leveraging technology to assist customers. No visa sponsorship is offered for this position.