Bilingual Japanese Customer Service

AppleOne Employment Services; Carson (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Standby flight benefits

Job summary

AppleOne Employment Services seeks a Bilingual Japanese Customer Service Representative for a temp-to-hire role in Carson, CA. The ideal candidate is fluent in Japanese and English and excels at assisting travelers with reservations, schedules, fares, baggage questions, and other travel-related needs.

You will work in a fast-paced, team-oriented environment where accuracy, communication, and professionalism are valued.

Qualifications

• Fluent in Japanese and English; strong communication with customers.
• 1–2 years of customer service experience preferred.
• Experience in travel-related reservations or hospitality is a plus.
• Comfort with computer systems, headsets, and phone equipment.

Responsibilities

• Assist customers with travel reservations, changes, and service inquiries.
• Respond to inquiries regarding flights, schedules, fares, baggage, and related services.
• Provide accurate information while maintaining a professional and courteous experience.
• Resolve customer concerns following company policies and quality standards.
• Maintain accurate reservation records and travel documentation.
• Perform data entry and general administrative support as needed.

Skills

Bilingual Japanese-English

Customer service

Communication skills

Problem solving

Reliability & attendance

Flexible shifts

Education

Associate's degree preferred

Job description

Job Summary

We are seeking a Bilingual Japanese Customer Service Representative for a temp-to-hire opportunity in Carson, CA. This role is ideal for a customer-focused professional who is fluent in Japanese and English and enjoys helping travelers with reservations, schedules, fares, baggage questions, and other travel-related needs.

This position offers the opportunity to work in a fast-paced, team-oriented service environment where accuracy, communication, and professionalism are valued. Candidates who enjoy problem-solving, supporting customers, and working with a dependable team will find this role rewarding. The work environment offers structured processes, supportive leadership, and the potential for long-term career stability through a temp-to-hire path.

This is also a strong opportunity for individuals interested in the travel industry, especially those who value travel-related perks. After six months of employment, standby flight benefits become available for the employee, eligible family members, and parents, making this an attractive opportunity for candidates who travel frequently or enjoy visiting Japan.

Key Responsibilities

• Assist customers with booking, modifying, and managing travel arrangements.


• Respond to customer inquiries regarding flights, reservations, schedules, fares, baggage, and related travel services.


• Provide accurate information while maintaining a professional, courteous, and service-focused customer experience.


• Resolve customer concerns efficiently while following company policies, procedures, and quality standards.


• Maintain accurate customer records, reservation details, and travel-related documentation.


• Perform data entry and general administrative support duties to assist daily operations.

Compensation and Benefits

• Pay range: $21 to $25 per hour.


• Job type: Temp-to-hire.


• Location: Carson, CA.


• Schedule: 8-hour shifts plus a 30-minute break.


• Daylight Saving Time schedule: Early shift 6:00 AM to 2:30 PM, late shift 7:30 AM to 4:00 PM.


• Standard Time schedule: Early shift 5:00 AM to 1:30 PM, late shift 6:30 AM to 3:00 PM.


• Weekend availability is required for both Saturday and Sunday.


• For the first few years, the schedule will include weekends with days off during the week.


• A shift-swapping system is available within the team.


• After six months of employment, standby flight benefits become available for the employee, family members, and parents.

Required Qualifications and Skills

• Assist Japanese and English-speaking customers with travel reservations, changes, and service inquiries.


• Manage accurate customer records, reservation details, and travel-related documentation.


• Resolve travel-related questions and concerns in a professional, timely manner.


• Support daily customer service and administrative operations in a fast-paced environment.


• Bilingual in Japanese and English is required.


• Japanese professional proficiency is required.


• Must be able to read, write, and speak English fluently.


• 1 to 2 years of experience is preferred, with customer service experience strongly preferred.


• Previous experience in airline, travel, hospitality, or call center environments is a plus.


• Associate's degree preferred.


• Excellent verbal and written communication skills.


• Strong listening, interpersonal, analytical, reading comprehension, and problem-solving skills.


• Comfortable using computer systems, telephone equipment, handsets, and headsets for extended periods.


• Reliable attendance, dependability, and flexibility are required.


• Ability to work flexible 8-hour shifts, including weekends and holidays.


• Must be legally authorized to work in the United States. Visa sponsorship is not available.

Preferred Qualifications

• Previous customer service experience in the airline, travel, hospitality, or call center industry.


• Associate's degree.


• Experience working in a fast-paced customer support or reservation environment.


• Interest in the travel industry and comfort assisting customers with detailed travel-related questions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.