Call Center

AppleOne; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking an organized, bilingual receptionist to support a professional customer service environment. You will handle front desk duties, answer calls, assist clients in person, and perform admin tasks in a structured, temp-to-hire role.

Candidates with 1–2 years call center experience, strong communication skills, and proficiency with CRM systems like Salesforce are preferred. Weekly schedule includes Monday–Saturday shifts with a stable path to permanent placement.

Qualifications

• High School Diploma required.
• 1–2 years of call center experience required.
• Bilingual English and Spanish preferred.
• Strong communication and customer service skills.
• Organized, dependable and able to handle multiple requests.

Responsibilities

• Handle reception desk duties and switchboard calls professionally.
• Provide accurate information and prompt service to clients.
• Assess client needs and direct requests to the right department.
• Prequalify clients for services and determine case creation.
• Document interactions using Salesforce and CruiseDesk and support follow-up.
• Assist with accounting tasks and general administrative duties.

Skills

Call center experience

Bilingual English and Spanish

Communication and active listening

Multi-tasking in fast-paced env

Computer systems proficiency

Education

High School Diploma

Tools

Salesforce

CruiseDesk

Job description

Job Summary

In this role, you will support front desk reception, telephone communications, in-person client service, and administrative tasks. This opportunity offers a structured schedule, a professional customer service environment, and the chance to build long-term career stability through a temp-to-hire path. Candidates who are organized, service-oriented, bilingual in English and Spanish, and comfortable using customer management systems will be well positioned for success.

Key Responsibilities

• Handle reception desk duties, telephone switchboard calls, and in-person client interactions in a professional and courteous manner.
• Provide accurate information, respond to inquiries, and ensure clients receive prompt and efficient service.
• Assess client needs by asking detailed questions and directing requests to the appropriate department.
• Prequalify potential clients for specific services and determine whether a case should be created.
• Use Salesforce and CruiseDesk platforms to document interactions and support service follow-up.
• Assist with special Accounting tasks and provide general administrative support as needed.

Compensation and Benefits

• Pay rate: $12.00 per hour.
• Job type: Temp-to-hire.
• Schedule: Monday to Saturday, 9:00 AM to 5:30 PM.
• Sundays are always off, with one additional day off during the week.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• High School Diploma required.
• 1 to 2 years of call center experience required.
• Bilingual English and Spanish skills preferred.
• Availability to work Monday through Saturday from 9:00 AM to 5:30 PM.
• Strong communication, active listening, and customer service skills.
• Ability to ask analytical questions, gather accurate information, and determine the correct next step for each client.
• Organized, dependable, and able to manage multiple requests in a fast-paced environment.
• Comfortable using computer systems and learning internal platforms.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.