Cruise Travel Agent

AppleOne; Laguna Niguel (CA); Híbrido; USD 39.000 - 41.000; Jornada completa

Descripción de la vacante

AppleOne Employment Services is seeking a motivated Cruise Travel Agent in Laguna Niguel, CA, for a temp-to-hire role with hybrid scheduling. You will plan and book domestic and international cruise vacations, manage reservations, and provide consultative travel support by phone, email, and online.

The position offers hourly pay ($28.00–$30.00) with performance-based bonuses and opportunities for growth within the company. Join a team focused on exceptional customer experiences and sales growth.

Formación

• Plan and book domestic and international cruise vacations for clients.
• Manage client reservations, payments, changes, cancellations, and travel documentation.
• Provide consultative travel recommendations and customer service by phone, email, and online.
• Meet sales and service goals while maintaining accurate records and follow-up activity.
• 3 to 5 years of relevant experience preferred in travel, cruise sales, hospitality, customer service, or sales.
• Strong communication skills with the ability to confidently assist and advise customers.
• Comfortable working with customers by phone, email, and online platforms.
• Excellent organization, attention to detail, and ability to manage multiple bookings at once.
• Passion for travel and ability to recommend and sell travel options based on customer needs.

Responsabilidades

• Assist clients with planning and booking cruise vacations, including international itineraries, cruise lines, cabins, packages, excursions, and related travel options.
• Recommend travel solutions based on each client’s preferences, budget, schedule, and destination goals.
• Manage reservations, payments, booking changes, cancellations, and travel documentation with accuracy and attention to detail.
• Provide responsive customer service by phone, email, and online throughout the booking process and post-booking follow-up.
• Build and maintain client relationships while identifying opportunities for repeat business, upgrades, and additional travel sales.
• Stay current on cruise promotions, destinations, travel requirements, supplier updates, and industry trends.

Conocimientos

Strong communication

Customer service

Sales

Travel knowledge

Independent work

Herramientas

Travel reservation systems

CRM tools

Online booking platforms

Descripción del empleo

Job Summary

We are seeking a motivated and customer-focused Cruise Travel Agent for a temp-to-hire opportunity in Laguna Niguel, CA. This role is ideal for a travel professional who enjoys helping clients plan memorable international cruise vacations while building strong customer relationships and identifying sales opportunities.

This position offers a hybrid work schedule, hourly compensation, performance-based bonuses, and the opportunity to earn additional income through sales. The work environment is supportive, team-oriented, and focused on delivering excellent customer experiences. Candidates who enjoy travel, consultative sales, and long-term client service will find strong growth potential in this role.

Key Responsibilities

• Assist clients with planning and booking cruise vacations, including international itineraries, cruise lines, cabins, packages, excursions, and related travel options.
• Recommend travel solutions based on each client’s preferences, budget, schedule, and destination goals.
• Manage reservations, payments, booking changes, cancellations, and travel documentation with accuracy and attention to detail.
• Provide responsive customer service by phone, email, and online throughout the booking process and post-booking follow-up.
• Build and maintain client relationships while identifying opportunities for repeat business, upgrades, and additional travel sales.
• Stay current on cruise promotions, destinations, travel requirements, supplier updates, and industry trends.

Compensation and Benefits

• Pay range: $28.00 to $30.00 per hour.
• Temp-to-hire opportunity.
• Hybrid work schedule.
• Base pay plus bonuses based on sales performance.
• Opportunity to earn additional income through sales.
• International travel opportunities.
• Opportunity for growth within the company.
• Supportive and customer-focused team environment.

Required Qualifications and Skills

• Plan and book domestic and international cruise vacations for clients.
• Manage client reservations, payments, changes, cancellations, and travel documentation.
• Provide consultative travel recommendations and customer service by phone, email, and online.
• Meet sales and service goals while maintaining accurate records and follow-up activity.
• 3 to 5 years of relevant experience preferred in travel, cruise sales, hospitality, customer service, or sales.
• Strong communication skills with the ability to confidently assist and advise customers.
• Comfortable working with customers by phone, email, and online platforms.
• Excellent organization, attention to detail, and ability to manage multiple bookings at once.
• Ability to work independently while staying focused on sales, service, and customer satisfaction goals.
• Passion for travel and ability to recommend and sell travel options based on customer needs.

Preferred Qualifications

• Previous cruise travel booking experience.
• Knowledge of international cruise itineraries, cruise lines, cabins, excursions, and travel documentation.
• Experience with travel reservation systems, CRM tools, or online booking platforms.
• Proven ability to generate repeat business, upsell travel packages, and build long-term client relationships.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.