Bilingual IT Specialist (DE/EN) – Hybrid, Germany

Sowelo Consulting; Ashland (KY); Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Hybrid work model

Global project exposure

Résumé du poste

Sowelo Consulting is seeking an IT Specialist to join a dedicated service delivery team in Germany, working onsite or hybrid in the Düsseldorf and Cologne area. The role involves hands-on IT support, asset management, and driving infrastructure projects in collaboration with global engineering teams and vendors.

Candidates should have 3–5 years of IT support or systems admin experience, strong troubleshooting skills, and fluent German and English (B2+).

Qualifications

• 3–5 years in IT support or systems administration.
• Experience with hardware, OS, and core software.
• Proven L2+ ticket handling under SLA.
• Knowledge of IT asset management and local infra workflows.
• German and English fluent (min B2).

Responsabilités

• Ensure top-tier end-user satisfaction while meeting SLA metrics.
• Provide L2+ support for workstations, mobile devices, printers, and standard software.
• Manage advanced tickets within ITSM system (logging, monitoring, diagnosing, escalating, resolving).
• Assist Regional IT Leader with local infrastructure tasks and end-user implementations.
• Manage local IT assets, inventories and warehouse supervision.
• Update tracking tools, draft technical docs, enforce IT security compliance.
• Collaborate with international support teams and third-party vendors on projects.

Connaissances

IT support

Troubleshooting

ITSM

German

English

Asset management

Cross-functional collaboration

Outils

ITSM System

Description du poste

Sowelo Consulting is seeking an IT Specialist to join a dedicated service delivery team in Germany, working onsite or hybrid in the Düsseldorf and Cologne area. The role involves hands-on IT support, asset management, and driving infrastructure projects in collaboration with global engineering teams and vendors.

Candidates should have 3–5 years of IT support or systems admin experience, strong troubleshooting skills, and fluent German and English (B2+).