Remote Bilingual Customer Service Specialist - German/English

HCL Technologies Limited; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Job summary

HCLTech is seeking a Customer Service Representative to deliver outstanding support in German and English via remote channels. You will be the primary contact for customers, manage inquiries across voice, email, chat, and other digital platforms, and ensure accurate documentation of interactions.

The role emphasizes multi-channel responsiveness, adherence to processes, and proactive issue resolution. Remote work enables collaboration with a global service network and ongoing development

Qualifications

• Fluent German (min B2) and English (min B2) required.
• Experience with customer service processes and multichannel support.

Responsibilities

• Manage and resolve inquiries across voice, email, chat, and other digital channels.
• Assist customers with product, order, account, and service requests.
• Provide effective solutions and maintain a positive experience.
• Document all customer interactions with accuracy.
• Follow escalation procedures for optimal handling.
• Identify recurring issues and share insights for improvement.

Skills

German (B2)

English (B2)

CRM platforms

Tools

CRM platforms

Job description

HCLTech is seeking a Customer Service Representative to deliver outstanding support in German and English via remote channels. You will be the primary contact for customers, manage inquiries across voice, email, chat, and other digital platforms, and ensure accurate documentation of interactions.

The role emphasizes multi-channel responsiveness, adherence to processes, and proactive issue resolution. Remote work enables collaboration with a global service network and ongoing development