Junior IT Specialist - Onsite or Hybrid in Germany

Sowelo Consulting; Ashland (KY); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Onsite/Hybrid work setup

On-the-job training

Career development

Job summary

Sowelo Consulting is seeking a Junior IT Specialist to join their Managed Service division in the Düsseldorf and Cologne area. In this entry-level role you will deliver Level 2 support for workstations, mobile devices, and standard software, manage hardware assets, and assist regional IT leaders with local PC coordination.

The role is onsite or hybrid with enterprise tools, training, and clear career development paths.

Qualifications

• Up to 1 year of professional IT support experience or practical IT training/education.
• Foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (HP focus).
• Basic understanding of service desk ticketing systems, IT asset lifecycle, and remote support tools.
• Ability to provide clear customer-oriented support via phone, email, and on-site.
• Fluent German and communicative English (minimum B1).

Responsibilities

• Provide L2 support for Windows 11 PCs (HP hardware focus), mobile devices, iPads, printers, and standard software.
• Log, diagnose, resolve, and escalate complex incidents in the ticketing system.
• Manage full lifecycle asset workflows: deploy, receive, ship, and process returned leased devices.
• Assist with hardware upgrades/downgrades and configure systems via deployment tools.
• Troubleshoot email clients (Outlook), Office 365, Cloud PCs, Citrix, IP/softphones, and print queues.
• Maintain IT inventory logs and oversee hardware tracking tools.
• Support regional leadership with local infrastructure coordination and end-user hardware refresh programs.

Skills

German language

English language

End-user support

Windows troubleshooting

IT basics

Education

IT support training

Tools

Office 365

Outlook

Citrix

Cloud PCs

Ticketing systems

Job description

Do you have hands-on experience or training in IT support, hardware troubleshooting, or desktop operating systems?
Do you want to step into a dynamic role supporting end users and local infrastructure?
Do you speak fluent German and English?

If so, we would love to learn more about your background!

The position is based onsite or hybrid in Germany in the Düsseldorf and Cologne area.

Our client is seeking a Junior IT Specialist to join their Managed Service division. In this entry-level role, you will deliver Level 2 technical support for workstations, mobile devices, and standard software, manage hardware assets across their lifecycle, and assist regional IT leaders with local PC and infrastructure coordination. You will work directly with end users and collaborate with regional and global IT teams to resolve technical issues efficiently.

It is an Onsite / Hybrid IT Support role.

Key responsibilities:

• Providing L2 support for Windows 11 PCs (HP hardware focus), mobile devices, iPads, network printers, and standard software
• Managing tickets within the ticketing system—logging, diagnosing, resolving, and escalating complex incidents to higher-level specialists
• Handling full lifecycle asset workflows: deploying, receiving, shipping, and processing returned leased devices
• Assisting with hardware upgrades/downgrades (RAM, storage) and configuring systems via enterprise deployment tools (e.g., Company Portal)
• Troubleshooting email clients (Outlook), Office 365, Cloud PCs, Citrix, IP/softphones, and print queues
• Maintaining accurate IT inventory logs and overseeing hardware tracking tools
• Supporting regional leadership with local infrastructure coordination and end-user hardware refresh programs

To be a good fit for the Junior IT Specialist role you will have:

• Up to 1 year of professional experience or practical IT training/education in IT support, helpdesk, or field support.
• Solid foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (predominantly HP).
• Basic understanding of service desk ticketing systems, IT asset lifecycle management, and remote support tools.
• Ability to provide clear, customer-oriented support via phone, email, and on-site assistance.
• Strong problem-solving skills utilizing knowledge bases, vendor documentation, and team guidance.
• Fluent German and communicative English (minimum B1 level, spoken and written).

Nice to have:

• Familiarity with enterprise software platforms (e.g., SAP, Oracle, Salesforce—training will be provided)
• Basic exposure to cloud environments (Citrix, Cloud PCs) or network printer/server configurations
• Prior experience supporting corporate multi-site or remote end-user environments

Key to success:

• High eagerness to learn and troubleshoot technical challenges
• Proactive, organized working style with a strong commitment to end-user satisfaction

Reasons to join:

• Competitive entry-level compensation package
• Flexible hybrid work setup (Onsite support core with Home Office flexibility upon PM approval)
• Standard business hours structure (8:00 AM – 4:00 PM) with clear out-of-hours compensation protocols
• On-the-job training for enterprise applications and internal systems
• Direct exposure to global IT infrastructure practices and clear career development pathways

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. (LLC) is entered in the register of employment agencies under the number: 35288

Our candidate selection process relies entirely on human judgment. We explicitly avoid using automated screening algorithms or AI-driven scoring systems for any part of the assessment. Every single profile is reviewed personally by our experienced recruiters, ensuring a thorough and unbiased consideration of your fit.

IT Recruitment Poland | Executive Search | Recruitment Process Outsourcing