Bilingual German SaaS Implementation Engineer – EMEA (Hybrid/Remote)

Keeper Security; United States; Hybride; USD 101 000 - 135 000; Plein temps

Avantages offerts par ce poste

Onsite lunches

Private healthcare

Pension contribution

Sick Pay

Bike-to-Work Scheme

Résumé du poste

Keeper is seeking a driven Bilingual (German) Implementation Engineer to join our EMEA B2B Support team. This role focuses on guiding customers through the integration and implementation of Keeper within their environment, from onboarding to full utilization.

The candidate will configure Keeper solutions, provide technical support, and collaborate with cross-functional teams to ensure successful deployments, while communicating effectively with German-speaking customers and delivering training

Qualifications

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role.
• Must be bilingual, native German with English fluency (both verbal and written).
• Experience in SaaS deployment with security software experience preferred.
• Working knowledge and hands on experience with Salesforce preferred.
• Experience with Google office tools.
• Windows & Linux administration and troubleshooting experience.
• Must have strong command for Linux Shell and PowerShell.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Advanced knowledge in on prem/cloud/hybrid environments.
• Strong understanding of SaaS architecture, cloud technologies, and software integration.
• Proficiency in programming languages, APIs, and data manipulation.
• Proficiency in leading external customer engagements.
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships.
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Ability to work independently and as part of a team, across global regions and time zones.
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).

Responsabilités

• Collaborate with customers to understand their business needs and tailor the implementation plan.
• Configure Keeper solutions to meet customer requirements, including workflows and integrations.
• Communicate with German-speaking customers (verbal and written).
• Develop and deliver training sessions to educate customers on Keeper usage.
• Create comprehensive documentation, user guides, and knowledge resources.
• Provide continuous level 2 technical support, troubleshooting and issue resolution, escalating when required.
• Maintain records of customer configurations, customizations, and communications.
• Collaborate with product, sales, and customer success to ensure successful implementations.
• Participate in internal meetings to share insights from customer feedback.
• Oversee multiple implementation projects concurrently, ensuring timely delivery and clear status updates to stakeholders.

Connaissances

German

English

SaaS

Implementation

Technical Support

Salesforce

Google Workspace

Linux

Windows

PowerShell

Cloud/Hybrid

APIs

Customer Engagement

Formation

Bachelor's degree in CS/IT

Outils

Salesforce

Google Workspace

Windows

Linux

PowerShell

Description du poste

Keeper is seeking a driven Bilingual (German) Implementation Engineer to join our EMEA B2B Support team. This role focuses on guiding customers through the integration and implementation of Keeper within their environment, from onboarding to full utilization.

The candidate will configure Keeper solutions, provide technical support, and collaborate with cross-functional teams to ensure successful deployments, while communicating effectively with German-speaking customers and delivering training