IT Specialist - Onsite or Hybrid in Germany

Sowelo Consulting; Ashland (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Global project exposure

Job summary

Sowelo Consulting is seeking an IT Specialist to join a dedicated service delivery team in Germany, working onsite or hybrid in the Düsseldorf and Cologne area. The role involves hands-on IT support, asset management, and driving infrastructure projects in collaboration with global engineering teams and vendors.

Candidates should have 3–5 years of IT support or systems admin experience, strong troubleshooting skills, and fluent German and English (B2+).

Qualifications

• 3–5 years in IT support or systems administration.
• Experience with hardware, OS, and core software.
• Proven L2+ ticket handling under SLA.
• Knowledge of IT asset management and local infra workflows.
• German and English fluent (min B2).

Responsibilities

• Ensure top-tier end-user satisfaction while meeting SLA metrics.
• Provide L2+ support for workstations, mobile devices, printers, and standard software.
• Manage advanced tickets within ITSM system (logging, monitoring, diagnosing, escalating, resolving).
• Assist Regional IT Leader with local infrastructure tasks and end-user implementations.
• Manage local IT assets, inventories and warehouse supervision.
• Update tracking tools, draft technical docs, enforce IT security compliance.
• Collaborate with international support teams and third-party vendors on projects.

Skills

IT support

Troubleshooting

ITSM

German

English

Asset management

Cross-functional collaboration

Tools

ITSM System

Job description

Are you an experienced IT Specialist looking for a high-impact technical role in Germany? Are you fluent in both German and English?

If so, we would love to hear from you!

The position is based onsite or hybrid in Germany in the Düsseldorf and Cologne area.

We are seeking for one of our Clients an IT Specialist to join their dedicated service delivery team. In this hands-on role, the IT Specialist will ensure high-quality technical support, manage local IT assets, and assist regional leadership in driving infrastructure projects. This position involves working directly with global engineering teams and external vendors to resolve advanced incidents and execute technical rollouts.

It is a hybrid IT Support and Infrastructure role.

Key responsibilities:

• Ensuring top-tier end-user satisfaction while consistently meeting defined SLA metrics
• Providing L2+ support for workstations, mobile devices, iPads, printers, and standard software
• Managing advanced tickets within the ITSM system (logging, monitoring, diagnosing, escalating, and resolving)
• Assisting the Regional IT Leader with local infrastructure tasks and driving end-user implementations
• Managing local IT assets, including inventory control and IT equipment warehouse supervision
• Updating tracking tools, authoring technical documentation, and enforcing IT security compliance
• Partnering with international support teams and third-party vendors on joint projects and outage tracking

To be a good fit for the IT Specialist role, you will have:

• 3 to 5 years of proven experience in IT support, field engineering, or systems administration within a corporate or Managed Services environment.
• Proven expertise in troubleshooting hardware (laptops, mobile devices), operating systems, and core software.
• Demonstrated track record of handling L2+ tickets within enterprise ITSM systems under strict SLA guidelines.
• Solid understanding of IT asset management, local infrastructure workflows, and security standards.
• Ability to collaborate effectively with cross-functional global teams and third-party service providers.
• Fluent German and English (minimum B2 level, both spoken and written).

Nice to have:

• Prior experience working within a Managed Service Provider (MSP) environment
• Familiarity with coordinating regional or cross-border IT infrastructure initiatives
• Strong ability to translate complex technical issues into clear documentation for end users

Key attributes:

• Exceptional diagnostic and troubleshooting abilities
• Proactive, structured, and capable of working independently

Reasons to join:

• Competitive compensation structure
• Flexible hybrid work model (onsite core with approved Home Office flexibility)
• Standard business hours (8:00 AM – 4:00 PM) with formal out-of-hours compensation policies
• Direct involvement in modern IT infrastructure and global-scale technical projects
• Continuous professional growth and exposure to enterprise-level systems

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. (LLC) is entered in the register of employment agencies under the number: 35288

Our candidate selection process relies entirely on human judgment. We explicitly avoid using automated screening algorithms or AI-driven scoring systems for any part of the assessment. Every single profile is reviewed personally by our experienced recruiters, ensuring a thorough and unbiased consideration of your fit.