Hybrid German-Speaking B2B Support Specialist

Workwide Recruit; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Home office allowance

25 days paid annual leave

Additional health insurance

Employee Assistance Program

Public transportation card

Multisport card

Language training opportunity

LinkedIn Learning access

Job summary

dormakaba, a global access solutions provider, seeks a German-speaking B2B support specialist to be the first point of contact for customers in Germany. You will assess service requests, determine if issues are hardware or software related, and coordinate with field technicians to resolve problems efficiently.

You will also collect customer details, enter data into Salesforce, SAP, and Telia, and maintain clear communication with internal teams.

Qualifications

• Fluent German (C1) in written and spoken communication.
• Good English (B2) in written and spoken communication.
• Strong communication skills and customer-focused mindset.
• Service-oriented with solid problem-solving abilities.
• Ability to manage upset customers and apply de-escalation techniques.
• Proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., SAP).
• Previous B2B customer service experience (phone/email) is advantageous.

Responsibilities

• Act as the first point of contact for B2B customers in Germany.
• Receive and assess service requests (80–90% relate to non-functioning doors) and determine hardware or software issues.
• Collect and verify customer details (address, door ID, contact information).
• Coordinate with field technicians: send service requests and share customer information.
• Enter accurate data into internal systems (Salesforce, SAP, Telia).
• Ensure smooth communication with internal teams to resolve issues efficiently.
• Handle inbound calls and requests exclusively from Germany.

Skills

German fluency

English proficiency

Communication skills

Customer focus

Problem solving

CRM experience

SAP experience

Microsoft Office

B2B support

Tools

Salesforce

SAP

Telia

Job description

dormakaba, a global access solutions provider, seeks a German-speaking B2B support specialist to be the first point of contact for customers in Germany. You will assess service requests, determine if issues are hardware or software related, and coordinate with field technicians to resolve problems efficiently.

You will also collect customer details, enter data into Salesforce, SAP, and Telia, and maintain clear communication with internal teams.