Bilingual IT Service Desk Analyst (EN/TK) - Remote PT

CAI; Austin (TX); Remote; USD 20,000 - 29,000; Part time

Job summary

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for a part-time, remote role. You will provide Level 1 IT support to English and Turkish users via phone, email, or chat, handling password resets, hardware/software troubleshooting, and ticket documentation.

Ideal candidates have 6–12 months in a service desk or tech support role, strong customer service skills, and are available for late-night EST hours. Join CAI to help deliver reliable tech support and top‑notch customer care.

Qualifications

• Minimum 6-12 months experience in a Service Desk role or technical support.
• Minimum 6-12 months of customer service experience in a professional industry.
• Bilingual in English and Turkish (written and oral).
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.
• Ability to work part-time on a late-night EST shift.

Responsibilities

• Provide Level 1 IT end-user support via phone, email, or chat.
• Diagnose and resolve hardware and software issues for users.
• Escalate unresolved issues with proper documentation.
• Record, categorize, and close all tickets in the system.
• Prioritize incidents based on impact and urgency.
• Maintain knowledge of services and tools used by the client.

Skills

Bilingual (English/Turkish)

Customer service

Troubleshooting

Documentation

Communication

Attention to detail

Problem solving

Time availability (nights)

Education

High School Diploma or GED

Job description

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for a part-time, remote role. You will provide Level 1 IT support to English and Turkish users via phone, email, or chat, handling password resets, hardware/software troubleshooting, and ticket documentation.

Ideal candidates have 6–12 months in a service desk or tech support role, strong customer service skills, and are available for late-night EST hours. Join CAI to help deliver reliable tech support and top‑notch customer care.