Bilingual IT Service Desk Analyst - Remote (English/Turkish)

CAI; Phoenix (AZ); A distancia; USD 20.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401k retirement account access

Paid time off

Descripción de la vacante

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for part-time, remote work. You will provide Level 1 IT support to English and Turkish speakers by phone, email, or chat during the overnight EST shift.

Responsibilities include basic end-user support, password resets, hardware/software troubleshooting, and proper ticket documentation. You’ll work to resolve issues quickly while delivering strong customer service and maintaining ticket quality.

Formación

• Minimum 6-12 months experience in a Service Desk role and/or technical support role.
• Minimum 6-12 months of customer service experience in a professional industry.
• High School Diploma or GED.
• Bilingual in English and Turkish (written and oral).

Responsabilidades

• Provide General IT end-user support.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Interact via telephone, e-mail, chat and one on one with customers to diagnose issues.
• Perform first level support including password resets and remote hardware/software troubleshooting.
• Escalate unresolved issues with strong documentation.
• Follow documented processes to resolve issues and close tickets.
• Analyze impact and urgency of issues and prioritize accordingly.
• Contribute to knowledge growth of Service Desk procedures and services.
• Maintain performance metrics and meet daily/monthly targets.

Conocimientos

Bilingual (English/Turkish)

Customer service

Technical support

Troubleshooting

Documentation

Communication

Remote support

Educación

High School Diploma or GED

Herramientas

Ticketing system

Remote desktop

Descripción del empleo

CAI is seeking a bilingual Service Desk Analyst (English/Turkish) for part-time, remote work. You will provide Level 1 IT support to English and Turkish speakers by phone, email, or chat during the overnight EST shift.

Responsibilities include basic end-user support, password resets, hardware/software troubleshooting, and proper ticket documentation. You’ll work to resolve issues quickly while delivering strong customer service and maintaining ticket quality.