Remote Bilingual IT Service Desk Analyst - English/Turkish

CAI; Denver (CO); Remote; USD 25,000 - 30,000; Part time

Job summary

CAI is seeking a bilingual (English/Turkish) Service Desk Analyst to provide Level 1 IT support for English and Turkish speaking users. This part-time, remote role requires handling requests via phone, email, or chat and ensuring timely, accurate ticket resolution.

Responsibilities include password resets, hardware/software troubleshooting, and documentation. The role emphasizes customer service, technical aptitude, and adherence to established processes. Work hours are overnight weekdays, EST.

Qualifications

• 6–12 months experience in a Service Desk or technical support role
• 6–12 months of customer service experience in a professional industry
• Bilingual in English and Turkish (written and oral)
• Strong troubleshooting and documentation skills

Responsibilities

• Provide General IT end-user support
• Utilize excellent customer service and exceed expectations
• Interact via phone, email, chat to diagnose issues
• Provide first level support (password resets, hardware/software troubleshooting)
• Escalate unresolved issues with documentation
• Follow documented processes to resolve issues
• Record, categorize, and close tickets
• Analyze impact and urgency and prioritize accordingly
• Suggest procedural improvements
• Achieve targets for performance metrics
• Maintain knowledge of Service Desk procedures and services

Skills

Bilingual English/Turkish

Customer service

Technical support

Troubleshooting

Documentation

Remote work

Education

High School Diploma or GED

Job description

CAI is seeking a bilingual (English/Turkish) Service Desk Analyst to provide Level 1 IT support for English and Turkish speaking users. This part-time, remote role requires handling requests via phone, email, or chat and ensuring timely, accurate ticket resolution.

Responsibilities include password resets, hardware/software troubleshooting, and documentation. The role emphasizes customer service, technical aptitude, and adherence to established processes. Work hours are overnight weekdays, EST.