Bilingual IT Service Desk Analyst (English/Turkish) Remote

CAI; Topeka (KS); Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

401k

Paid time off

Paid sick leave

Job summary

CAI is seeking a part-time, remote Service Desk Analyst fluent in English and Turkish to provide Level 1 IT support. The role runs weekdays from 12:30am to 4:30am EST, supporting users via phone, email, and chat and handling password resets, hardware and software troubleshooting, and general issue resolution.

Candidates should have 6–12 months in service desk or tech support and strong customer service, documentation, and communication skills.

Qualifications

• 6–12 months in a Service Desk or tech support role.
• 6–12 months of professional customer service experience.
• Bilingual in English and Turkish, written and spoken.
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.
• Willingness to work part-time overnight shift.

Responsibilities

• Provide general IT end-user support to users.
• Use strong customer service to meet expectations.
• Handle calls, email, chat and in-person issues to diagnose tech problems.
• First-level support: reset passwords, remote hardware/software checks.
• Route unresolved issues with clear documentation.
• Follow documented processes to resolve tickets.
• Record, categorize and close tickets accurately.
• Assess impact/urgency and prioritize issues.
• Suggest process improvements for faster resolutions.
• Contribute to better customer experience with timely responses.
• Work toward daily and monthly targets; expand knowledge base.
• May take additional duties as assigned.

Skills

Bilingual English/Turkish

Customer service

Troubleshooting

Documentation

Attention to detail

Communication skills

Problem solving

Night shift reliability

Education

High School Diploma

Job description

CAI is seeking a part-time, remote Service Desk Analyst fluent in English and Turkish to provide Level 1 IT support. The role runs weekdays from 12:30am to 4:30am EST, supporting users via phone, email, and chat and handling password resets, hardware and software troubleshooting, and general issue resolution.

Candidates should have 6–12 months in service desk or tech support and strong customer service, documentation, and communication skills.