Bilingual IT Help Desk Analyst - Remote (English/Turkish)

CAI; Concord (NH); Remote; USD 25.000 - 29.000; Teilzeit

Benefits dieser Stelle

401k retirement account access

Zusammenfassung

CAI is seeking a bilingual (English/Turkish) Service Desk Analyst for part-time, remote work. The role supports English and Turkish speaking users, delivers Level 1 IT help, and handles tickets via phone, email, or chat.

The schedule runs on weekdays from 12:30am to 4:30am EST, with focus on customer service excellence and accurate documentation. Responsibilities include password resets, hardware/software troubleshooting, and escalating complex issues with proper records.

Qualifikationen

• 6–12 months experience in a Service Desk or technical support role.
• 6–12 months of customer service experience in a professional industry.
• Bilingual in English and Turkish (written and oral).
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.

Aufgaben

• Provide General IT end‑user support.
• Interact via telephone, email, chat with customers to diagnose issues.
• Perform first level support: password resets, remote hardware/software troubleshooting.
• Document and escalate unresolved issues with clear notes.
• Record, categorize, and close tickets.
• Prioritize issues by impact and urgency.
• Aim for timely responses and positive customer experience.
• Grow knowledge of Service Desk procedures, products, and services.

Kenntnisse

Bilingual English/Turkish

Customer service

Troubleshooting

Documentation

Communication skills

Problem solving

Night shift availability

Ausbildung

High School Diploma or GED

Associate degree (preferred)

Jobbeschreibung

CAI is seeking a bilingual (English/Turkish) Service Desk Analyst for part-time, remote work. The role supports English and Turkish speaking users, delivers Level 1 IT help, and handles tickets via phone, email, or chat.

The schedule runs on weekdays from 12:30am to 4:30am EST, with focus on customer service excellence and accurate documentation. Responsibilities include password resets, hardware/software troubleshooting, and escalating complex issues with proper records.