Bilingual IT Support Desk Analyst (English/Turkish) — Remote

CAI; Raleigh (NC); Remote; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k retirement account

Paid sick leave

Paid time off

Job summary

CAI is seeking a Bilingual (English/Turkish) Service Desk Analyst for a part-time, remote role. The position runs weekdays from 12:30am to 4:30am EST, supporting English and Turkish users with Level 1 IT assistance.

Responsibilities include handling tickets via phone, email, and chat; password resets; device and software troubleshooting; and ensuring accurate documentation. Requires 6–12 months in service desk and bilingual capability.

Qualifications

• Minimum 6–12 months experience in a Service Desk or technical support role.
• Minimum 6–12 months of customer service experience in a professional industry.
• Bilingual in English and Turkish (written and verbal).

Responsibilities

• Provide Level 1 IT end-user support via phone, email, or chat.
• Diagnose and resolve technical issues; escalate unresolved issues with proper documentation.
• Record, categorize, and close tickets while adhering to processes.
• Prioritize issues by impact and urgency to meet performance targets.

Skills

Bilingual English/Turkish

Customer service

Technical support

Troubleshooting

Documentation

Education

High School Diploma or GED

Job description

CAI is seeking a Bilingual (English/Turkish) Service Desk Analyst for a part-time, remote role. The position runs weekdays from 12:30am to 4:30am EST, supporting English and Turkish users with Level 1 IT assistance.

Responsibilities include handling tickets via phone, email, and chat; password resets; device and software troubleshooting; and ensuring accurate documentation. Requires 6–12 months in service desk and bilingual capability.