Bilingual Turkish-English Service Desk (Remote, PT)

CAI; Boston (MA); Remote; USD 25,000 - 29,000; Part time

Job summary

CAI is seeking a bilingual English/Turkish Service Desk Analyst for a part-time, remote role. You’ll provide Level 1 IT support to English and Turkish-speaking users and handle tickets via phone, email, or chat, primarily overnight EST shifts.

You’ll troubleshoot hardware and software, document issues, and escalate when needed, while delivering strong customer service and accurate issue resolution.

Qualifications

• 6–12 months experience in a Service Desk or technical support role.
• 6–12 months of customer service experience in a professional industry.
• Bilingual in English and Turkish (written and oral).
• High School Diploma or GED.
• Ability to work part-time weekdays 12:30am–4:30am EST.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide general IT end-user support.
• Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.
• Provide first level support including passwords reset and remote hardware/software trouble shooting.
• Properly escape unresolved issues to the next level of support with strong documentation.
• Follow documented processes to resolve customer issues.
• Ensure proper recording, categorization, documentation, and closure of all tickets.

Skills

Bilingual English/Turkish

Customer service

Troubleshooting

Documentation

Communication skills

Education

High School Diploma

Job description

CAI is seeking a bilingual English/Turkish Service Desk Analyst for a part-time, remote role. You’ll provide Level 1 IT support to English and Turkish-speaking users and handle tickets via phone, email, or chat, primarily overnight EST shifts.

You’ll troubleshoot hardware and software, document issues, and escalate when needed, while delivering strong customer service and accurate issue resolution.