Bilingual IT Helpdesk Analyst (English/Spanish)

Ask IT consulting; Englewood (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Ask ITC Inc. is seeking bilingual consultants fluent in English and Spanish to join our support-oriented team in Ohio. The role focuses on analyzing problems, identifying corrective actions, and delivering practical solutions, with strong Microsoft Office proficiency.

The ideal candidate will have excellent communication and troubleshooting skills and be able to work in a fast-paced environment while maintaining customer satisfaction.

Qualifications

• Bilingual English and Spanish required.
• Strong soft skills and troubleshooting abilities.
• Experience with problem solving in a support environment.

Responsibilities

• Analyze problems to identify root causes and recommend corrective actions.
• Utilize Microsoft Office applications to support reporting and communication.
• Provide exceptional customer support and effective issue resolution.

Skills

Soft skills

Troubleshooting

Tools

Microsoft Office

Job description

Ask ITC Inc. is seeking bilingual consultants fluent in English and Spanish to join our support-oriented team in Ohio. The role focuses on analyzing problems, identifying corrective actions, and delivering practical solutions, with strong Microsoft Office proficiency.

The ideal candidate will have excellent communication and troubleshooting skills and be able to work in a fast-paced environment while maintaining customer satisfaction.