Bilingual Tech Support Agent — English/Spanish

Valor Intelligent Processing; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

Valor Intelligent Processing is looking for a Technical Support Representative to assist customers with technical issues, including troubleshooting and product setup. The ideal candidate should have at least 1-2 years of experience in a technical support role and be fluent in both English and Spanish.

This role offers a dynamic work environment with opportunities for career growth and comprehensive benefits.

Qualifications

• 1–2 years of technical support or IT helpdesk experience in a contact center.
• Strong knowledge of operating systems, browsers, and common software.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Document all interactions and solutions in the ticketing system.

Skills

Technical support

Customer service

Communication skills

Bilingual (English and Spanish)

Troubleshooting

Education

High school Diploma/GED

Diploma or degree in IT, Computer Science

Job description

Valor Intelligent Processing is looking for a Technical Support Representative to assist customers with technical issues, including troubleshooting and product setup. The ideal candidate should have at least 1-2 years of experience in a technical support role and be fluent in both English and Spanish.

This role offers a dynamic work environment with opportunities for career growth and comprehensive benefits.