Bilingual IT Help Desk Associate (Spanish/English)

Insight Enterprises; Chandler (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Insight Enterprises is seeking a Service Desk Representative to support desktop hardware, software, and telecom equipment. You will respond to inquiries via in-person, phone, email, and chat, helping users with issues and guiding correct usage of technology.

The role requires bilingual English/Spanish communication, a 2-year associate degree (or equivalent), and at least one year of helpdesk experience in a corporate setting. Overtime may apply.

Qualifications

• Two-year Associate Degree or equivalent experience required.
• Minimum of one year helpdesk experience in a corporate environment; two years preferred.
• Comprehensive knowledge of computer hardware/software concepts.
• Experience with Microsoft products and network/account management tools is required.
• Certifications such as MTA, A+, Network+ are preferred but not required.
• Ability to read, analyze, and interpret business/technical documents; strong written and verbal communication.

Responsibilities

• Respond to customer inquiries in person, by phone, email, and chat.
• Manage issues through multiple inbound requests (phone, email, chat, web forms, tickets).
• Instruct end users in proper use of equipment and software.
• Perform data entry and log calls, tickets, and chats per protocols.
• Troubleshoot hardware, software, network, and password issues; support Windows OS and peripherals.
• Research and resolve issues using available tools and reference materials.
• Proactively follow up on open issues and coordinate with team for resolutions.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Helpdesk experience

Customer service

Data entry

Education

Associate degree

Tools

Microsoft Windows

MS Office

Ticketing systems

Job description

Insight Enterprises is seeking a Service Desk Representative to support desktop hardware, software, and telecom equipment. You will respond to inquiries via in-person, phone, email, and chat, helping users with issues and guiding correct usage of technology.

The role requires bilingual English/Spanish communication, a 2-year associate degree (or equivalent), and at least one year of helpdesk experience in a corporate setting. Overtime may apply.