Bilingual IT Helpdesk Specialist (English/Spanish)

BI Incorporated; Anderson (IN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) Matching

Health Insurance

Tuition Reimbursement

Paid Training

Employee Assistance Program

Zusammenfassung

BI Incorporated in Anderson, Indiana, is seeking a qualified individual for an IT support role requiring a High School Diploma/GED and strong bilingual communication skills in English and Spanish. Candidates must have a minimum of two years of experience in a helpdesk role and be proficient in Microsoft Word and Excel.

This position involves troubleshooting hardware and software issues, providing effective support, and communicating technical concepts to non-technical users. Employees will be part of a supportive team focused on innovative electronic monitoring solutions nationwide.

Qualifikationen

• Two years' experience in information technology support/helpdesk role preferred.
• Must live in the US for 3 of the last 5 years.
• Self-motivated with ability to work independently.

Aufgaben

• Accept inbound phone calls from agency personnel to process alerts.
• Troubleshoot, diagnose, and escalate hardware and software issues.
• Provide advanced support for customer issues with hardware and software.

Kenntnisse

Bilingual English/Spanish

Proficiency in Microsoft Word and Excel

Intermediate level IT and troubleshooting skills

Strong oral and written communication skills

Ability to diagnose, analyze, troubleshoot

Ausbildung

High School Diploma or GED

Jobbeschreibung

BI Incorporated in Anderson, Indiana, is seeking a qualified individual for an IT support role requiring a High School Diploma/GED and strong bilingual communication skills in English and Spanish. Candidates must have a minimum of two years of experience in a helpdesk role and be proficient in Microsoft Word and Excel.

This position involves troubleshooting hardware and software issues, providing effective support, and communicating technical concepts to non-technical users. Employees will be part of a supportive team focused on innovative electronic monitoring solutions nationwide.