Telephony & Billing Support Technician

Ask IT consulting; Michigan; On-site; USD 38,000 - 56,000; Full time

Job summary

Ask ITC Inc. in Michigan is seeking a Telephony Analyst and Billing Data Entry Clerk to diagnose and resolve telephony and billing issues, communicate with clients, and take independent action to correct system problems.

You will document, track, and monitor problems, provide status updates, and collaborate with an established team. Proficiency with BMC Remedy, MS Outlook, SharePoint and Changepoint is required, along with the ability to work under limited supervision while meeting SLOs.

Qualifications

• Proven ability to communicate clearly with clients and colleagues.
• Ability to diagnose and resolve billing or telephony-related issues with limited supervision.
• Comfort working in a team and meeting customer service expectations.

Responsibilities

• Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience:

Skills

Communication skills

Independent problem solving

Teamwork

Tools

BMC Remedy

MS Outlook

SharePoint

Changepoint

Job description

Ask ITC Inc. in Michigan is seeking a Telephony Analyst and Billing Data Entry Clerk to diagnose and resolve telephony and billing issues, communicate with clients, and take independent action to correct system problems.

You will document, track, and monitor problems, provide status updates, and collaborate with an established team. Proficiency with BMC Remedy, MS Outlook, SharePoint and Changepoint is required, along with the ability to work under limited supervision while meeting SLOs.