Helpdesk Analyst

Ask IT consulting; Englewood (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Ask ITC Inc. is seeking bilingual consultants fluent in English and Spanish to join our support-oriented team in Ohio. The role focuses on analyzing problems, identifying corrective actions, and delivering practical solutions, with strong Microsoft Office proficiency.

The ideal candidate will have excellent communication and troubleshooting skills and be able to work in a fast-paced environment while maintaining customer satisfaction.

Qualifications

• Bilingual English and Spanish required.
• Strong soft skills and troubleshooting abilities.
• Experience with problem solving in a support environment.

Responsibilities

• Analyze problems to identify root causes and recommend corrective actions.
• Utilize Microsoft Office applications to support reporting and communication.
• Provide exceptional customer support and effective issue resolution.

Skills

Soft skills

Troubleshooting

Tools

Microsoft Office

Job description

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Job Description

Primary Responsibilities

• Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues.


• Experience with Microsoft Office applications.


• Exceptional soft skills and troubleshooting skills required.


• E xperience with problem solving in support oriented environment.

Note

We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish.

Additional Information

All your information will be kept confidential according to EEO guidelines.