Bilingual Tech Support Specialist (Spanish)

BI Incorporated; Aurora (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Training

Employee Assistance Program

Dental Insurance

Flexible Spending Account

Tuition Reimbursement

Employee Discount

Job summary

BI Incorporated is seeking an IT Helpdesk/Support professional to assist contracted agencies with hardware and software issues, handling alerts and inquiries via phone or email. The role emphasizes clear communication, fast resolution, and cross-team coordination.

Required are 2+ years in IT support, US citizenship, bilingual English/Spanish abilities, and proficiency with Word/Excel. On-site work with standard office tools, after-hours coverage may be needed.

Qualifications

• High School Diploma or GED required.
• At least two years' experience in an information technology support/helpdesk role preferred.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad accepted).
• Ability to receive client's approval to work on contract required.
• Proficiency in Microsoft Word and Excel.
• Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company products quickly.
• Intermediate IT and troubleshooting skills.
• Ability to communicate technical concepts to a non-technical audience.

Responsibilities

• Processes alerts and responds to customer inquiries by phone or email.
• Troubleshoots, diagnoses and escalates hardware and software issues with customer equipment.
• Provides advanced troubleshooting and support on hardware and software for monitoring operations.
• Communicates status of issues to internal departments and management.
• Recommends efficiencies and solutions for hardware and software platforms.
• Communicates technical troubleshooting concepts to non-technical audiences.

Skills

Bilingual English/Spanish

Microsoft Word

Microsoft Excel

IT troubleshooting

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

BI Incorporated is seeking an IT Helpdesk/Support professional to assist contracted agencies with hardware and software issues, handling alerts and inquiries via phone or email. The role emphasizes clear communication, fast resolution, and cross-team coordination.

Required are 2+ years in IT support, US citizenship, bilingual English/Spanish abilities, and proficiency with Word/Excel. On-site work with standard office tools, after-hours coverage may be needed.