Bilingual Insurance Customer Support Specialist

Florida One Insurance; Orlando (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing guidance

Growth opportunities

Job summary

Florida One Insurance in Orlando is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base with friendly, accurate service. You will respond to inquiries by phone, email and in person; assist with policy updates, claims and general questions; and provide clear, empathetic guidance in both English and Spanish.

This onsite role offers a competitive salary ($42,600–$92,000 annually) and a benefits package including medical, dental, vision, life insurance,

Qualifications

• Responding to customer inquiries via phone, email, and in person
• Policy updates, claims, and general insurance questions
• Clear, empathetic guidance in English & Spanish
• Maintaining accurate records and documentation
• Collaborative with agent team to ensure seamless experience

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Empathy

Customer service

Problem solving

Job description

Florida One Insurance in Orlando is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base with friendly, accurate service. You will respond to inquiries by phone, email and in person; assist with policy updates, claims and general questions; and provide clear, empathetic guidance in both English and Spanish.

This onsite role offers a competitive salary ($42,600–$92,000 annually) and a benefits package including medical, dental, vision, life insurance,