Bilingual Insurance Support Specialist (Onsite)

Florida One Insurance; Naranja (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base on-site in Florida. You will handle inquiries, assist with policy updates and claims, and guide customers through their policies in English and Spanish.

The role emphasizes empathy, clarity, and professionalism, with licensing guidance and opportunities for growth as part of a dedicated team.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and strong customer service orientation.
• Ability to solve problems and pay attention to detail.

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Skills

Fluent English

Fluent Spanish

Customer service

Empathy

Problem solving

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support our diverse client base on-site in Florida. You will handle inquiries, assist with policy updates and claims, and guide customers through their policies in English and Spanish.

The role emphasizes empathy, clarity, and professionalism, with licensing guidance and opportunities for growth as part of a dedicated team.