Bilingual Insurance Support Specialist (EN/ES) - Full-Time

Florida One Insurance; West Palm Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. This onsite role involves addressing inquiries, assisting with policy updates, claims, and general questions, while guiding customers through their coverage with empathy and professionalism.

The position offers a competitive salary based on experience, plus a comprehensive benefits package and opportunities for growth within the company.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy and customer service orientation.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy questions, updates, and general insurance topics.
• Provide clear, empathetic support in both English and Spanish; maintain records.

Skills

English fluency

Spanish fluency

Verbal communication

Written communication

Empathy

Problem-solving

Attention to detail

Adaptability

Team collaboration

Customer service

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. This onsite role involves addressing inquiries, assisting with policy updates, claims, and general questions, while guiding customers through their coverage with empathy and professionalism.

The position offers a competitive salary based on experience, plus a comprehensive benefits package and opportunities for growth within the company.