Bilingual Insurance Support Specialist

Florida One Insurance; Tampa (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth and development opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative in Florida. You will respond to inquiries in English and Spanish, assist with policy updates and claims, and guide clients through their policies with empathy.

The role requires excellent communication, a collaborative attitude, and the ability to thrive in a fast-paced environment, with a comprehensive benefits package and opportunities for growth.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service orientation.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual fluency

Excellent communication

Empathy & professionalism

Problem solving

Team collaboration

Attention to detail

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative in Florida. You will respond to inquiries in English and Spanish, assist with policy updates and claims, and guide clients through their policies with empathy.

The role requires excellent communication, a collaborative attitude, and the ability to thrive in a fast-paced environment, with a comprehensive benefits package and opportunities for growth.