Bilingual Insurance Support Specialist

Florida One Insurance; Pompano Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative to join their on-site team in Florida. You will assist clients with policy questions, updates, and claims, delivering empathetic support in English and Spanish to a diverse client base.

Offering a competitive salary and a comprehensive benefits package, the role emphasizes trust, service quality, and knowledge-sharing through the insurance licensing process, with growth opportunities available.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and strong customer service mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating with the agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual (English/Spanish)

Verbal & written communication

Empathy & customer service

Problem solving

Adaptability

Team collaboration

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative to join their on-site team in Florida. You will assist clients with policy questions, updates, and claims, delivering empathetic support in English and Spanish to a diverse client base.

Offering a competitive salary and a comprehensive benefits package, the role emphasizes trust, service quality, and knowledge-sharing through the insurance licensing process, with growth opportunities available.