Bilingual Customer Advocate (English/Spanish) – Growth

Florida One Insurance; Miami Gardens (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing Assistance

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base. You will handle inquiries in English and Spanish, assist with policy updates, claims, and general questions, and guide customers through their coverage with empathy and clear communication.

This on-site role offers a competitive salary and comprehensive benefits, with opportunities for growth and professional licensing support as you help clients navigate their insurance needs.

Qualifications

• Fluency in English and Spanish (verbal & written)
• Excellent verbal and written communication skills
• Empathy, professionalism and customer service
• Problem-solving ability and attention to detail
• Adaptability in a fast-paced environment
• Collaborative, team-oriented mindset

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with policy updates, claims, and general insurance questions
• Provide clear, empathetic support in both English and Spanish
• Collaborate with our agent team to ensure a seamless customer experience
• Maintain accurate records and documentation

Skills

Bilingual English/Spanish

Customer service

Communication skills

Empathy

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base. You will handle inquiries in English and Spanish, assist with policy updates, claims, and general questions, and guide customers through their coverage with empathy and clear communication.

This on-site role offers a competitive salary and comprehensive benefits, with opportunities for growth and professional licensing support as you help clients navigate their insurance needs.