Bilingual Insurance Support Representative

Florida One Insurance; Jacksonville (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support customers in English and Spanish. The role is on-site, handling inquiries, policy updates, and claims while delivering empathetic support to diverse clients.

Ideal candidates demonstrate fluency in both languages, exceptional communication, and a client-focused mindset. The position offers a competitive salary and full benefits, with licensing support and opportunities for growth within the company.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism and customer service mindset.
• Proven problem solving and attention to detail.
• Ability to adapt in a fast-paced environment.
• Collaborative, team-oriented approach.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual EN/ES

Customer service

Communication skills

Empathy

Problem solving

Adaptability

Team player

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support customers in English and Spanish. The role is on-site, handling inquiries, policy updates, and claims while delivering empathetic support to diverse clients.

Ideal candidates demonstrate fluency in both languages, exceptional communication, and a client-focused mindset. The position offers a competitive salary and full benefits, with licensing support and opportunities for growth within the company.