Bilingual Insurance Support Specialist

Florida One Insurance; Gainesville (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing support

Growth opportunities

Job summary

Florida One Insurance in Gainesville, FL is seeking a Full-Time Bilingual Customer Service Representative to support English and Spanish speaking clients onsite. You will answer inquiries, process policy updates, assist with claims, and guide customers through their coverage with care.

This role emphasizes clear communication, empathy, and accuracy, with a benefits package and opportunities for growth as you navigate licensing and professional development.

Qualifications

• Fluent in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service orientation.
• Good problem-solving ability and attention to detail.
• Adaptable and collaborative in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agents to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English-Spanish

Verbal and written communication

Empathy & professionalism

Problem solving

Team collaboration

Job description

Florida One Insurance in Gainesville, FL is seeking a Full-Time Bilingual Customer Service Representative to support English and Spanish speaking clients onsite. You will answer inquiries, process policy updates, assist with claims, and guide customers through their coverage with care.

This role emphasizes clear communication, empathy, and accuracy, with a benefits package and opportunities for growth as you navigate licensing and professional development.