Bilingual Insurance Support Specialist (English/Spanish)

Florida One Insurance; Boca Raton (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Boca Raton, FL. You will assist customers with policy questions, updates, and claims, delivering clear, empathetic support in English and Spanish.

This onsite role focuses on building trust with clients, handling inquiries via phone, email, and in person, and guiding customers through their policies and licensing steps.

Qualifications

• Fluency in English and Spanish (written & spoken)
• Excellent verbal and written communication skills
• Empathy, professionalism and customer service mindset
• Problem-solving ability and attention to detail
• Adaptability and teamwork

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with policy updates, claims, and general insurance questions
• Provide clear, empathetic bilingual support in English and Spanish
• Collaborate with agents to ensure a seamless customer experience
• Maintain accurate records and documentation

Skills

Bilingual English/Spanish

Customer service mindset

Empathy

Communication skills

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Boca Raton, FL. You will assist customers with policy questions, updates, and claims, delivering clear, empathetic support in English and Spanish.

This onsite role focuses on building trust with clients, handling inquiries via phone, email, and in person, and guiding customers through their policies and licensing steps.