Bilingual Insurance Support Specialist

Florida One Insurance; Homestead (FL); On-site; USD 43,000 - 92,000; Full time

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to work onsite in Homestead, Florida. If you are fluent in English and Spanish, you will help diverse clients with policy questions, updates, and claims, delivering friendly, accurate support.

You will respond via phone, email, and in person, maintaining clear records. A strong focus on empathy, professionalism, and teamwork will help you build trust with clients during stressful times.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer service orientation.
• Problem-solving and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English Spanish

Customer service skills

Communication skills

Empathy and professionalism

Problem-solving

Adaptability

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to work onsite in Homestead, Florida. If you are fluent in English and Spanish, you will help diverse clients with policy questions, updates, and claims, delivering friendly, accurate support.

You will respond via phone, email, and in person, maintaining clear records. A strong focus on empathy, professionalism, and teamwork will help you build trust with clients during stressful times.