Bilingual Insurance Support Specialist (EN/ES) - Onsite

Florida One Insurance; Pembroke Park (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Career growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Florida. You will respond to inquiries, guide customers through policy updates and claims, and provide empathetic support in both English and Spanish.

Onsite role with a focus on building trust with a diverse client base. The position offers a competitive salary from $42,600 to $92,000 per year plus a comprehensive benefits package and opportunities for growth.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and strong customer service mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Florida. You will respond to inquiries, guide customers through policy updates and claims, and provide empathetic support in both English and Spanish.

Onsite role with a focus on building trust with a diverse client base. The position offers a competitive salary from $42,600 to $92,000 per year plus a comprehensive benefits package and opportunities for growth.