Bilingual Insurance Support Specialist

Florida One Insurance; Florida; On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing process support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Florida. The role involves responding to inquiries, assisting with policy updates and claims, and providing bilingual support in English and Spanish.

You will work onsite with our agent team to deliver a seamless customer experience while maintaining accurate records. We offer a competitive salary and a comprehensive benefits package including health, life, and PTO, plus support through the insurance

Qualifications

• Fluency in English and Spanish (verbal & written)
• Excellent verbal and written communication skills
• A strong sense of empathy, professionalism, and customer service
• Problem-solving ability and attention to detail
• Adaptability in a fast-paced environment
• Collaborative, team-oriented mindset

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Skills

Bilingual English/Spanish

Excellent communication

Empathy & customer service

Problem-solving

Adaptability

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Florida. The role involves responding to inquiries, assisting with policy updates and claims, and providing bilingual support in English and Spanish.

You will work onsite with our agent team to deliver a seamless customer experience while maintaining accurate records. We offer a competitive salary and a comprehensive benefits package including health, life, and PTO, plus support through the insurance