Bilingual Insurance Support Specialist

Florida One Insurance; Miami (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing Support

Growth Opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base in Miami in person. You will resolve insurance questions, assist with policy updates, and guide clients through claims using both English and Spanish.

The role emphasizes empathetic, clear communication and superior service. Compensation ranges from $42,600 to $92,000 per year with a comprehensive benefits package, including medical, dental, vision insurance, life insurance,

Qualifications

• Fluency in English and Spanish (verbal & written)
• Excellent verbal and written communication skills
• Empathy, professionalism, and customer service
• Problem-solving ability and attention to detail
• Adaptability in a fast-paced environment
• Collaborative, team-oriented mindset

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with policy updates, claims, and general insurance questions
• Provide clear, empathetic support in both English and Spanish
• Collaborate with our agent team to ensure a seamless customer experience
• Maintain accurate records and documentation

Skills

Bilingual English/Spanish

Customer service

Communication skills

Empathy

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support a diverse client base in Miami in person. You will resolve insurance questions, assist with policy updates, and guide clients through claims using both English and Spanish.

The role emphasizes empathetic, clear communication and superior service. Compensation ranges from $42,600 to $92,000 per year with a comprehensive benefits package, including medical, dental, vision insurance, life insurance,